Privacy Policy

We respect and are committed to protecting your privacy. Please note that we may automatically collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. While we reserve the right to occasionally share certain information with our affiliates, we will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe when shopping on our site. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Return Policy

We are more than happy to exchange a garter due to size, however please refer to the size chart before ordering. Ready to Ship items may be returned before your wedding date for a full refund. The customer will be responsible for shipping costs. Please email alisa@alisabrides within 48 hours of receipt. Made to order items are exchanged and/or refunded at our discretion. Any shipping damages, although rare, will be repaired or replaced with proper proof from the carrier.

Shipping/Delivery Policy

Thank you for your interest in purchasing handmade wedding items from an independent designer. We take pride in handsewing veils and garters and handcrafting accessories. This process requires and deserves time. Materials are measured,cut, dyed, embroidered, prepared and sewn individually with the bride in mind. The total production time can vary by season and item, but below is a good estimate to keep in mind:

Items  will ship in...
Ready to Ship 5 business days 
Garters  4-6 weeks 
Accessories  6-8 weeks 
Small Veils 8-10 weeks 
Long Veils 10-12 weeks

 

We are able to accommodate rush orders. Please email alisa@alisabrides.com and we will calculate production and shipping times for your wedding. Rush fees may be incurred, but not in all cases. We determine the most efficient shipping carrier for your order. The carriers that may be used are: FedEx, United States Post Office (USPS), and United Parcel Service (UPS). For P.O. Boxes, only USPS will deliver. If you have shipping preferences, or prefer to use your own account, please email us with the account and address information.

 

International Orders

Please allow 4 business days for international order processing prior to shipping of items marked "READY TO SHIP". Custom designed items that are made to order may take additional 10-14 calendar days to be shipped out. Buyers are responsible for all customs duties and tarrifs applied by the county of destination. If you require additional informations, please contact us via our website .